Privacy

Privacy policy

Privacy Policy – Maddox.gg

Last updated: 01/19/2026

Effective Date: 01/19/2026

At Maddox.gg (“we”, “our” or “us”), protecting your privacy and personal data is a priority. This Privacy Policy explains what information we collect, how we use it, how we protect it, when we share it, and your rights regarding your data. It applies when you visit our website, use our services, or communicate with us

If you have any questions, you can contact us at:
hello@maddox.gg

1. Who We Are

Maddox.gg is a gaming and creative agency providing digital experiences, interactive activations, and marketing services.
Our website is hosted and operated from within the EU, and we aim to comply with applicable data protection laws, including the EU GDPR and the UK GDPR.

2. What Personal Data We Collect

We collect personal data from you when you interact with our website or communicate with us.

2.1 Data You Provide

When you submit forms on our site (contact forms, project requests, newsletter sign-ups), we collect:

  • Name
  • Email address
  • Company name
  • Phone number (optional)
  • Message or project details
  • Any files or information you voluntarily submit

This information is necessary to respond to your inquiry or provide our services.

2.2 Automatically Collected Data

When you visit our website, we automatically collect certain information about your device and interaction with our content, such as:

  • IP address
  • Browser type and version
  • Device type
  • Pages you visit and how long you stay
  • Referring URLs
  • General location (country/region)

This data is used for analytics and website performance improvements and cannot directly identify you.

3. How We Use Your Data

We use personal data for the following lawful purposes:

  • To respond to your inquiries and communication
  • To provide proposals, service updates and project details
  • To improve our website, services, performance and security
  • To analyse user behaviour through analytics tools
  • To deliver relevant marketing (only with consent)
  • To comply with legal obligations

We do not sell your personal data to unrelated third parties.

4. Legal Basis for Processing (GDPR / UK GDPR)

Under GDPR and UK GDPR, we process your personal data based on one or more of the following:

  • Consent: where you have given permission (e.g., cookies)
  • Contract: to communicate about services you request
  • Legitimate interest: improving our site and understanding traffic
  • Legal obligation: compliance with law

5. How Long We Store Your Data

We retain personal data only as long as necessary for the purpose it was collected:

  • Contact form submissions: 12–24 months
  • Project-related communication: duration of the project + up to 5 years
  • Analytics data: per analytics provider retention policies
  • Cookie preferences: up to 12 months

You can request deletion at any time (see Section 9).

6. Third-Party Services & Data Sharing

We use trusted third-party service providers to operate our website, analyse performance, communicate with users, and support marketing. These parties act as data processors and only process data on our behalf, under GDPR/UK GDPR compliance.

6.1 Analytics & Performance

We use analytics tools to understand how visitors use our website and to improve functionality.

6.2 Marketing, Advertising & Tracking Pixels

With your explicit consent, we may use marketing and tracking technologies:

6.3 Communication & CRM Tools

6.4 Hosting & Infrastructure Providers

We share data with secure hosting and infrastructure services to operate the site.

We do not sell or transfer personal data to unrelated third parties.

7. Tracking Pixels, Cookies & Consent

Our website uses cookies, pixels and similar technologies to improve user experience and measure marketing:

  • Cookies (first-party and third-party)
  • Pixels and tags
  • Local storage and similar technologies

These technologies are only used if you provide explicit consent through our cookie banner. You can accept, reject or customise cookie preferences at any time via the cookie settings link in the footer.

8. International Data Transfers

Some third-party tools we use (e.g., Google, Meta, TikTok, HubSpot) may process data outside the EU/EEA and UK.

Where data is transferred outside these regions, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or rely on adequacy decisions where applicable, in line with GDPR/UK GDPR requirements.

9. Security

We implement reasonable technical and organizational safeguards to protect personal data, including:

  • HTTPS encryption
  • Secure hosting and infrastructure
  • Access controls
  • Regular security monitoring and updates
  • Encrypted backups

However, no system is 100% secure, and absolute security cannot be guaranteed.

10. Your Rights (GDPR / UK GDPR)

If you are in the EU/EEA or UK, you have rights over your personal data:

  • Access your data
  • Correct inaccurate information
  • Request deletion
  • Withdraw consent
  • Object to processing
  • Request data portability

To exercise your rights, contact hello@maddox.gg. You also have the right to lodge a complaint with the relevant data protection authority.

11. Changes to This Policy

We may update this policy to reflect changes in law, technology, or our practices. The most recent version will always be available at:
https://www.maddox.gg/privacy-policy

12. Contact Us

Maddox.gg
Email: hello@maddox.gg
Website: https://www.maddox.gg

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